Thank you for shopping at Sparrow Daughter! We are committed to providing you with high-quality bird houses, feeders, and bird products. However, we understand that sometimes a return or refund may be necessary. Please read our policy below:
Returns
If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us at promotion@tackexim.com.
Damaged or Defective Items
In the rare event that your item arrives damaged or defective, please contact us immediately at promotion@tackexim.com with your order number and a description of the issue. We will work with you to promptly replace the item or issue a refund.
Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. Once shipped, the standard return policy applies.
Changes to This Policy
We reserve the right to update or change our Return & Refund Policy at any time. Any changes will be posted on this page.
By making a purchase from Sparrow Daughter, you agree to this policy.
If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for shopping with Sparrow Daughter!